Nissan of Elk Grove

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
Kim and John were a pleasure to work with during my recent experience in the service department. The transmission on my Nissan Maxima gave out just after 60,000 miles which was the warranty period. KIm worked with Nissan to have the expense of a remanufactured transmission covered. After having the transmission replaced, the emission system malfunctioned and John was able to have the repairs covered by the warranty as well. Both Kim and John listened to my concerns and made every effort to resolve the issues. After picking up my car, John called me to be sure that everything was working properly. I am thankful to Kim and John for looking after my best interests and appreciate their help!

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review:
Ste Nguyen was very friendly and open with us did not losepatience and sold use just what we wanted. Thank you to Steve and al the employees around there in making our car buring ecperience such a great one and not the hardship and hardsell that w were dreading.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
Althought I thought going early that there would be little wait there's was a line of cars waiting for the Quick Lube to open up at 7:00 a.m. The staff was very friendly and kept me inform about how much longer it was going to take before they took my car. 

They are very efficient, friendly and helpful. Wouldn't take my car anywhere else. They also remember you that you been there before not just by the computer saying it but they actually recognize you.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
I drove up and the team was their to greet me. No sure of his name but he explain to me that it will take about 1 hr and ask if I needed any assistant. Very help and nice group @ the Elk Grove dearlship. Great Job Team.... This was only my 2nd oil change and I had good service.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
Recently I had to have my 2009 Maxima towed to Nissan of Elk Grove. John Brooks handled my insurance covered repair (tranny pan damage). As always, John provided the highest level of customer service. He took care of all details with AAA, and called me at every step of the repair process to provide updates. Customer service from Nissan of Elk Grove always finds a way to exceed my expectations.

Dean Shimabukuro

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
Starting with getting the appointment time I wanted for my tune-up and then meeting Kim in the office, I was treated as special. I was impressed they offered me a rental. I felt everyone I spoke with enjoyed working there and it made the experience very enjoyable...I felt I could trust them with my car.
Even though the repair took a little longer than they anticipated, they communicated the delay very well. I was also able to take advantage of a coupon from the internet.
If I need service in the future, I have a place to go where it will be convenient and I can trust the staff to take care of me.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
ALL THE STAFF WHO WERE INVOLVED WITH MY RECENT SERVICE WERE VERY HELPFUL AND FRIENDLY. HOWEVER, I HAVE ONE SMALL CONCERN ABOUT MY VEHICLE THAT WILL BE TAKEN CARE OF ON MY NEXT SERVICE. THAT ISSUE WAS ADDRESSED WHEN I HAD THE LAST SERVICE PERFORMED, IT HAD TO DO WITH A PREVIOUS SERVICE THAT WAS PERFORMED ON MY NEW VEHICLE BUT NOT FINISHED CORRECTLY. IT HAD TO DO WITH THE FRONT BUMPER RAISING UP WHERE IT METS THE FRONT FENDER A CLIP OR FASTNER WAS INADVERTENTLY LEFT OUT. ALSO A PART WAS ORDERED FOR THE INTERIOR SEAT BACK AND I HAVE NOT HEARD FROM THE PARTS DEPARTMENT ABOUT IT AND IF THEY COULD JUST SEND IT TO ME AND I WILL INSTALL IT.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
I was greeted when I pulled up, told to leave the key in the car and have a seat in the waiting room. I appreciated that I was asked if I wanted the car driven through the car wash upon completion of the service. I was pleased that I was taken with no appointment, the service was completed quickly and efficiently and I was on my way in no time.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
Kush Singh is very professional and always willing to help. Explains my Murano 

warranty and the message on my dashboard as "Tire Maintenance." The whole crew of 

Quick Lube are all excellent employees.


John Brooks has always been our Nissan advisor even when he was on Florin Road Nissan.

Both John and Kush are the greatest asset on Elk Grove Nissan.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
The young woman at the check-out/pay area was very nice. She was efficient and pointed me immediately to a service rep. The fellow I worked with sits right across from the check-out area slightly to the north west. Extremely helpful guy who answered all my questions and gave excellent advice for the best maintainance of my 2007 Murano. I am embarassed I don't recall his name. (His family owned property in Oregon and it was nice to have social exchange a bit while ordering repair work!) I always enjoy the cleaned up vehicle when I get it back following service(wheels and all)!! CLASS ACT

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
I ask for Scott Groshong, specifically to work on all my Nissan vehicles that are in for service at Nissan of Elk Grove. Working with John Brooks (Service Advisor) and Scott Groshong provides me with assurances that the work will be done correctly, the 1st time. I don't have to 2nd guess with Scott's work. If Scott is not available, I will wait.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
As alsways both John and Cruz were very helpful in understanding what I needed done. I especially loved the buy 3 and get the 4th for $1 tire coupon I got. It came at the perfect time. The car was clean when the service was complete and on time.

Thank you,

Christian

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
The service advisor Kim was nice and acknowledged my presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the speedy service and the issue with my car was fixed to my satisfaction.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
I have always gotten good service here. Mike and Shaun are both very professional and helpful, work was done quickly and appreciated the loaner car too. I use my truck to tow live cargo, and it's important for me not to have a breakdown! I had brought the truck in for a routine scheduled service, but they took a good look at it and were able to spot some problems that needed repair before they got worse. Thanks guys for keeping me on the road!

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review:
Steven was very helpful during the purchase of our new car. Waiting for finance person was the longest part and not too much can be done about that. The day we were there 9 of of 10 cubicles were full of customers !

John in Service was pleasant. The face of our stero was a bit off kilter and it was fixed nicely. Because we live a good distance from Elk Grove we might need to go to a North area Nissian dealership in the future. I will however go to Elk Grove if we do not receive the same top service as Elk Grove provides.

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review:
after the bumpy start the our new sales rep went out of his way to help us. and also try to keep us entertained on the long check out process. We started with 2 sales rep the 1st one made me feel did not care and all. I am grateful he had a return customer and he had to dropped us to a new sales rep.

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review:
I appreciated the friendliness and approachableness of the car salesman. I also liked the fact that I was asked to take the car I was looking at for a test drive before I even asked! I didn't feel pressured when buying the car and I felt that my needs were being met. When sitting down with the finance rep (sorry I forgot the name)I thought the meet with him was very informative and honest. I have to say my first time buying a car experience was great and Nissan has left a very good impression after my first encounter.

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
Tina was very easy to with and seemed genuine in her concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff like Tina you are guaranteed my return.

Thank you!

Reason for Visit: Service

I recommend this dealer: Yes

My Review:
I live in Vacaville and work in South Sacramento. I purchase my car from your dealership because of the service I got during my on-line purchase. Since that time every interaction has been to the Norstrom level of service. In this day and times I look for the best service at the best price and further that I look for the best quality. I am able to find this at Elk Grove Nissan. During my visit every staff member was happy and more then eager to help. I was never standing more then one minute before some one would ask if I needed help! I know that I will always bring my car back for service as long as this level of service is maintained. I have always refered my friends and family to purchase from your dealership for the reasons above! Please keep up the great work!

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review:
The first visit to the dealership was to drive a new Murano. All sales staff were busy when we arrived so the receptionist assisted in getting a staff person to assist us. Randy Losenara was assigned to assist us. After greeting us we mentioned we would like to drive a Murano so Randy took us out to look at what they had on the lot. A new Murano LE that came close to what we had in mind was on the lot and Randy immediately went to get the keys and took us out for a test drive. During the test drive we casually discussed what other autos we were looking at and during the course of the discussion price came up. Randy verbally indicated he could get us to the price we mentioned we were looking for. After getting back to the dealership we talked for a few minutes more, let Randy know we would be driving a few other models, and left. A few days later we called to see if Randy was working. He was not, but we were informed to call him directly and he met us at the dealership in an hour. He had us take another test drive and then we returned to the dealership to negotiate. This process took no more than ten minutes with most of that answering questions for the various forms. It took only one back and forth on price to get the deal we were looking for and had discussed a few days earlier. All along Randy was low pressure and very cordial to work with. After striking a price deal for the Murano, we met with Dave in Finance. He provided a five minute computer presentaion for us on various option we could consider (i.e extended warraty, etc.) while he put together his paperwork. He then went over the various options in different package levels, briefly describing the pros and cons. Dave was thorough in presenting the options but did not over presusure the products. The finance process took only about ten minutes even with the computer presentation (which is very helpful). The entire experience was very pleasant, all staff at the dealership were friendly, and the total time to test drive, negotiate, and complete the paperwork was less than an hour. I would, and have, recommended Elk Grove Nissan to those looking for a new Nissan.

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review:
This was the best experience I have ever had with a Car Dealership, both Eric and Anthony were extremely professional and informative. I contacted a few other dealerships prior to Nissan of Elk Grove, and felt that I was being talked down to and told what I should do rather than given options and information by the Sales Staff. It was a huge relief to work with Eric and Anthony, who provided me with the highest level of customer service, and continued to listen to what I needed as far as price and value in a car. I am extremely grateful to them for cutting the stress out of my buying experience. I would reccomend and refer all of my family and friends to Nissan of Elk Grove.... and I will continue to be a return client for years to come. Thank you again!! 

Our Sincere Appreciation, 
Heidi Hass and Linda Kelly

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review:
I give Nissan of Elk Grove excellent marks in all categories because they made my new car buying experience a seamless, stressless experience. They also willingly and graciously assisted me in packaging 4 separate buyer incentives into one deal resulting in savings for a brand new hybrid Altima that were virtually unheard of -- until now! 

My initial reason for choosing this dealership was their professional attitude and detailed answers they gave to me over the internet and by phone while I asked them numberous questions covering many areas of concern. I found them to be honest and truly interested in helping me get the best deal possible. 

And I did get the best car deal imagineable, thanks to them!

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review:
Great customer service makes my first car buying experience overall comfortable. I remember when I followed my parents to buy a car before, it was nothing but painful because of bunch of unclear fees and had a tough battle just to get a few tens of dollars off. With my passed experience, I was expecting for the worst when I went to Nissan Elk Grove to buy my first owned car. Complete opposite to my expectation, it was a friendly and smooth process.
I was first introduced to Robbie. He carefully addressed all my concerns regarding to hybrid vehicles, different upgrades, colors of the model, and suggested me not only to test the car I want to get, but also a hybrid Camry to show me the difference. He let me feel confident to decide on the exact car I want to get.
After I picked the car I want, I met Khan Ho. I knew from experience that this is where it gets ugly to have to deal with the price. Again, he proved me wrong. We reached the service desk after getting something to drink. He made sure that I felt comfortable during the whole process. He was friendly, and also honest and clear when showing me how everything will be handled (payment, maintanence, services, how the car works, etc). 
After Khan and I came to an agreement for the most part, I finally met the finance person, Warren. He helped me to quickly and cleanly took care of the rest of the paper work and I was ready to bring home my new car. It didn't end there though. At the inspection, there were still some parts of the car were it was not perfect. But Khan made sure I was happy so he promised a final fully touch up work on the following week. I know I left there with a smile.
I gave overall experience a 4 because it took around 5 hours. Though the time did fly, it's still longer than I wished to spend. But I guess that's just how buying cars goes.